To Book or Ask a Question

Phone Number: 0 800 1 258 263
E-mail: customerservice.id@clubmed.com
For guests departing from Indonesia only

Operating hours
Monday to Saturday (including public holidays): 09:00 - 18:30
Closed on Sunday

To Give a Feedback After Your Holiday

We value your feedback as to how we can improve your experience of Club Med.
If you have a problem during your holiday, make sure to inform our local staff immediately who will endeavour to put things right whilst you are on site. If your complaint is not resolved locally, please contact us

E-mail: customerservice.id@clubmed.com

FAQ

Our FAQ section is designed to provide you with answers to our commonly asked questions, from information on your journey and the Club Med package, to changes in your booking, special requirements, booking online and the Great Members scheme.

GO TO OUR FAQ SECTION

Terms & Conditions

Please note the complaint must be received within 28 days of the completion of your holiday. Please quote your membership and file numbers to enable us to process your complaint quickly and efficiently.
Club Med has an obligation to acknowledge your complaint within 14 days, and to send a full reply to your complaint within 28 days. For more information please refer to our full terms and conditions here