YOUR ARRIVAL
When you arrive at the Resort, our G.Os will welcome you with a big smile. Your room will usually be ready by 3pm.
If you arrive earlier, lunch can be arranged*. Your ski pass will be active from the day after you arrive.
*At extra cost
Your introduction to Club Med
Winter sports vacations are an amazing experience. At Club Med, we have got it all done so all you have to do is relax with a hassle free experience.
CHECK-IN
You will find everything you need for your stay at the Resort’s reception: your ski passes and your Club Med digital bracelet* (or Club Med Pass) that will be your room key, ski locker key and payment method for services at extra cost.
*Available in a selection of Resorts
A LA CARTE SERVICES
We recommend that you open an account at reception with an international bank card as soon as you arrive.
Your Club Med digital bracelet* or Club Med Pass will allow you to pay for services at extra cost (Spa treatments, purchases at the boutique...). Your total purchases will automatically be added to your account and you can pay the bill at the end of your trip.
*Available in a selection of Resorts
SIGN UP FOR ACTIVITIES
At Club Med, we make your experience hassle-free.
Signing up for ski classes and to kids clubs is made easy. You can decide to sign up in the Resort and sometimes before your stay, if you are registered for the Facilitate Your Arrival* service.
YOUR EQUIPMENT
At Club Med Ski Pro Shop, rent your ski equipment at the heart of the Resort and enjoy the expert advice of our G.Os.
We offer the latest equipment from the best brands on the market adapted to your skill level.
If you have used the Facilitate Your Arrival service, your equipment will be waiting for you in your ski locker.
GOURMET MEALS & ALL-DAY BAR
The buffet service at the Resort restaurant brings together a variety of international and local cuisine. The Specialty Restaurant offers à-la-carte service for you to enjoy.
CLUB MED’S FESTIVE SPIRIT & ENTERTAINMENT
The Club Med spirit also means unforgettable festive moments all throughout your stay:
- Return from the slopes for a friendly happy snack at the end of the morning and afternoon
- “Crazy Signs” – Club Med’s signature and easy to learn dance moves
- Evening cocktail, often accompanied by a musical group or activity
- Club Med shows, performed by our talented G.Os, and your children at times
WHERE TO GET INFORMATION
- At reception, open 24/7 and with the Guest Relations team, available at all times in the day
- On the digital information screens around the Resort
- On My Club Med App: your mobile app to download before your stay
LEAVING THE RESORT?
Please conform to check-out time of 10am. A luggage storage space* will be made available for your use.
Lunch is included.
Your ski pass is active until the last day prior to your departure.
*Available in most of our Resorts
