Coronavirus precautionary measure by Club Med

Club Med COVID-19 Update – 2 February 2021, 4pm

In line with the continued worldwide epidemic prevention and control measures limiting cross border travel as well as the local government's entry restrictions in the countries we operate in, most Club Med resorts will not be able to welcome guests.

We are in close contact with local authorities on ongoing developments and monitoring country by country travel restrictions; and will announce a re-opening date for each resort once it is advisable.

Club Med guests with existing bookings during these affected periods will have their booking updated by our teams with the total sum already paid credited as a Future Travel Credit*. This credit can be used for a new stay valid for travel by:
- 31 October 2021 to Club Med beach and countryside resorts
- 30 April 2022 to Club Med snow/mountain resorts within the ski season.

Please contact your respective contact centres should you have any enquiries. Customers who have booked through travel agents should make enquiries through them. We thank you in advance for your understanding and look forward to welcoming you back to Club Med very soon.

*Credit can be used for any resort with an equivalent value. It is non-refundable, non-transferable to other traveler, non-convertible to cash. Should the new booking require a top up, you will need to pay the price difference and no refund is allowed.

*Club Med reserves the right to change, suspend or discontinue stated policies on bookings and cancellations in response to evolving external developments.

Please refer to the "Club Med COVID-19 update" section in the FAQ page for the latest information

Click here to visit the FAQ page

At Club Med, the health and safety of our staff (G.Os & G.Es), and guests (G.Ms) are our priority and will continue to be vigilant to ensure your well-being as top priority. As the COVID-19 outbreak continues to develop, our resort teams have stepped up hygiene and safety measures in line with guidelines issued by the World Health Organisation (WHO).
While there are no affected cases in any Club Med resort or offices, our teams remain cautious and continue to adhere to strict hygiene precautions.
1 – Temperature checksDaily temperatures checks have been implemented for all guests and visitors upon arrival, and before meals twice a day. Kids enrolled into our Mini Club will take their temperature upon arrival to our Kids Clubs. Temperature checks are also ongoing for all staff at least twice a day, as well as suppliers which adhere to our hygiene protocols. We will assist with guests, visitors or staff who are found to be unwell with any symptoms of high fever, flu, or respiratory problems and ensure they see a doctor immediately.
2 – Compulsory health & travel declarationsAll guests and staff will be required to declare their country of origin and latest travel history. Cases that are considered to be a risk will be referred to the relevant authorities.
3 – Staff training Our staff have been trained on hospitality cleaning measures and biowaste disposal based on the World Health Organisation guidelines. Masks are worn by all housekeeping, kitchen and Kids’ Club staff. Hydro-alcohol hand sanitisers are provided for guests’ and staff usage and placed around the resort premises.
4 - Cleaning & Sanitization proceduresOur rooms, public areas, main entrance, carpets, lobby, lift panels, door handles, counter tops, tables and handrails are sanitized and disinfected frequently each day. High touch points areas including elevator panels, public area door handles, and sports materials & mats are sanitized hourly. Guest rooms are deep cleaned and disinfected after each check-out.  In addition, all air-conditioning are running in fresh air mode, ensuring constant airflow in our rooms and public spaces.
5 – Feel-safe dining We have taken steps to ensure that our culinary teams follow our Food Safety Management systems. Masks are worn by all frontline food & beverage staff, and food utensils go through a high temperature dishwasher before being additionally sanitized. All serving cutleries are replaced with clean ones every 30mins. Bar and dining areas are also sanitized frequently throughout the day. Baby chairs are disinfected after each use and wrapped after each disinfection. In Sahoro and Tomamu, we have replaced all our self-service provisions & counters to plated service as a precautionary measure.
6 – Emergency Response Plan & Coordination with Authorities We maintain close connection with local authorities to ensure close monitoring of the situation and its evolution. Additionally, in the event of a suspected COVID-19 case, Club Med has an Emergency Response Plan in place. We have a disinfection protocol and a stock of masks, hand sanitizers and disinfectants, with a Hygiene & Safety Department dedicated to the coordination and support of corporate hygiene and safety.
We have daily monitoring of the disease in Asia Pacific, with contacts for
i)	Emergency evacuation of guests and staff;
ii)	A dedicated hospital for all suspected cases;
iii)	A laboratory for detection of COVID-19;
iv)	And local authorities to ensure that we take appropriate actions should an emergency occur.
7 – Staff Quarantines and Movement Staff who have recently been to high-risk countries will undergo a 14 days strict quarantine and will only resume work thereafter.
8 – Using different platforms to disseminate informationClub Med is committed to delivering an amazing vacation. At the same time, we have the responsibility to emphasize precaution and safety-enhancing procedures. Posters and notices are placed around the resort to remind guests and staff to adopt good personal hygiene. Guests are also encouraged to follow the resort’s Facebook page, check our website, Club Med app, or in-room television to receive the latest updates and essential information.
For more information on personal preventative measure you can take, please refer to the World Health Organization COVID-19 advice for the public.
We understand that traveling during this period can be challenging and wish to assure you that we are doing our best to provide a hassle-free vacation for you and your loved ones.

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