SUBJECT TO CHANGE BY COUNTRY'S LEGISLATION
In order to seamlessly facilitate this process in-resort, Club Med is providing antigen testing in most of the resorts at extra cost.

Informations about tests in Resorts
​Depending on the destination the tests can be done in the village, by appointment and with extra charge or in the medical establishment around.

Where can G.M.s go to receive COVID-19 testing & attestation forms?
Antigen and PCR testing available at certain resorts or at local hospitals.

What happens if a guest tests positive for COVID-19 before returning to the U.S.?​
Since reopening, our resorts have integrated strict health & hygiene protocols through Club Med’s ‘Safe Together’ program to prevent the spread of COVID-19. If test is positive, guest will be asked to complete a self-isolation period in their room and the resort team will arrange room service for food.

Can a guest from another resort come to Club Med for testing?
No, only Club Med guests will be able to access our in-resort testing.

Emergency Assistance Program:
In addition to our Safe Together mission, implementing enhanced safety and hygiene measures in our resorts, we are modifying our Emergency Assistance Program to provide all guests traveling before December 31, 2023 with coverage for emergency medical expenses from their departure day and during their stay, including those related to COVID-19.

What is covered?​

1. In case of sickness related to COVID-19, all healthcare expenses during your stay are covered: medical expenses in case of hospitalization, medical visit, COVID-19 Test, transportation cost to the laboratory in order to administrate the test.​
2. In case of hospitalization, coverage will also apply for: housing cost for companion, accompaniment of children. Medical evacuation if the situation requires it.​
3. In case of quarantine: the assistance center will organize housing along with the Resort and the health personnel.​
4. If the G.M missed their intended flight: the assistance center will take charge and organize a new return flight following the sanitary requirements established by the health team.

Cost coverage in the event of Illness (including COVID disease) includes?

• Medical evacuation and repatriation following accident and/or illness according to the decision of the Medical Board of Europ Assistance,​

• Advance and/or reimbursement of Hospital expenses abroad until € 75,000 incl. tax per beneficiary,​

• Additional reimbursement of Outpatient Medical Expenses abroad in the event of suspected and/or confirmed Covid-19 until € 500 incl. tax / beneciary,​

• The cost of an extended stay at the hotel: € 120 per night incl. tax and € 250 incl. tax for a family / 10 nights or 14 nights maximum in the event of suspected and/or confirmed Covid-19,

What is not covered by the program?
Consequences of global COVID-19 situations in the country where the resort is located, such as:​

1. Border lockdown: per region/ per city/ airport closure/ flight cancelation/ Resort closure…​
2. Interruption of stay: following the declaration of State of Emergency​
3. Quarantine: at the destination without being sick.

How much does the program cost?
There is no charge to you for this plan. The coverage is included in your Club Med Vacation Package.

Who is eligible for this coverage?
This program is applicable to U.S. residents who have booked & paid through the U.S.

Am I covered for before & after expenses due to COVID-19?
No, Club Med only covers medical expenses during the stay.

Does it apply to bookings realized prior to July 1st, 2020?
Yes, the assistance is retroactive and applies to all GM’s travelling by December 31, 2023 in any worldwide Club Med Resort.

MEDICAL ASSISTANCE COVID-19 COVERAGE - EXAMPLES OF SITUATIONS DURING THE STAY​
For any stay whose departure date is before December 31, 2023​

GENERAL HEALTH PROCEDURES

CASE DETECTION

What happens if a case is detected in the Resort ?
If tested positive, the person will quarantine in their room and food delivery will be arranged.

RESTAURANT & BARS

How are we handling the buffet? Will we still have buffets available and will guests serve themselves?
Restaurants and bars are operating as normal.
No more distancing with marks on the floors. Gel sanitizer available in resort. Deep cleaning reinforcement.

Do we have a specific protocol for cleaning at the bar / restaurant, for glasses, plates and utensils
Yes, reinforced cleaning/disinfection for all the elements present on the tables (salt, pepper, sugar, etc...) after each use. Cutlery, glasses and other items not used by GM's will also be removed and machine cleaned.

POLICIES FOR EXISTING BOOKINGS

Existing Future Travel Credit
For Future Travel Credits expiring in 2022, we are happy to offer an extension valid for any travel date, if booked by December 31st, 2022^. The extension has been automatically applied to all active credits; no further action is required on your side. When you are ready to travel, book online and redeem your credit by clicking on « Book with your Future Travel Credit » before the payment, you will receive a confirmation up to 48 hours following your reservation.

How can you postpone or cancel a booking?
If you have an existing reservation in one of our resorts that has temporarily ceased operations
during the time of their stay, their reservation has been automatically cancelled and you will receive:
• A Future Travel Credit*, in your name, to travel again with us for 100% of the paid land costs, valid for travel through two years from the original date of travel to any Resort worldwide.
• Once you rebook for a future stay, if the Future Travel Credit* value is higher than the cost of the
new booking, we will issue an additional Future Travel Credit for the remaining balance, to be used for
travel through two years from the original date of travel. If you booked an air-inclusive package
with us, they will receive a credit with the airline based on the carrier’s specific policies (revised travel dates will depend on respective airline policies).
• Please note, if you did not book your airfare with Club Med, please make sure to contact the air carrier
directly to cancel your flight before time of departure.

Will Club Med inform me that my booking has been cancelled?
All Future Travel Credits will be emailed to you , within the next 4 – 6 weeks. Therefore, there’s nothing for you to do.

What will be included in your Future Travel Credit?
In addition to 100% of the paid costs, Club Med will waive your membership fees on their next
booking and TPM Insurance costs are included in the cost of their future travel credit if membership and
TPM fees were charged on their original reservation.
What if I have an outstanding balance for a future Club Med stay?
› For stays in any resort that is closed at the time of scheduled travel: The reservation will be cancelled. If the reservation was not paid in full, a Future Travel Credit will be issued for the amount already paid on the land stay.
› For stays in any resort that is planned to be opened at the time of scheduled travel: The due date for
their remaining balance is 45 days prior to their date of departure. If you do not make the final
payment on time, your stay will be cancelled according to our normal cancellation policies.

What will happen to my booking if they can’t access the new destination when it’s time to
travel?
If your new booking should be impacted by new procedures, we will communicate with you to help you on
travel options to consider. I want to revise/cancel their booking and have booked their flights with Club Med; will you revise or cancel the flight tickets?

POLICIES FOR NEW BOOKINGS

At Club Med, we want you to book with peace of mind. That’s why we’ve designed our policies to reassure you when it comes to booking your next stay.

Non-refundable Rate:
This rate is non-refundable, and applicable for departures at 31+ days. No cancellations of modifications are allowed. Should you wish to modify or cancel your reservation, you will be charged will be 100% of the stay.

Semi-Flex Cancellation Policy:
For all booking on any Club Med resort worldwide, cancel for free up to 61 days prior to arrival and receive a full refund on the land portion of your stay (refund excludes membership fees, optional insurance and airfare). If you wish to cancel or revise a booking, the following charges plus the non-refundable membership fee, non-refundable optional insurance and non-refundable air tickets will be assessed for all travel. Days prior to Departure Cancellation Charge (per person):

61 days or more: No cancellation charge
60 to 31 days: 25% cancellation charge
30 to 15 days: 50% cancellation charge
14 or less: 100% cancellation charge

Blackout dates apply: for Holiday weeks (including but not limited to Christmas week, New Year’s week) as well as for other designated peak times and special promotions, cancellation charges are as follows:

Days prior to Departure Cancellation Charge (per person):
91 days or more: No cancellation charge
90 days or less: 100% cancellation charge
_The above policy is not applicable when booking any non-refundable rate travel. _

Safe Together – Club Med’s Hygiene & Safety Promise

Across our resorts in the Caribbean, Mexico and Florida, we have implemented health & hygiene protocols to ensure your total piece of mind during their stay with us. To learn more about Safe Together visit our Safe Together section.

Emergency Medical Assistance Program

In addition to our “Safe Together” program, our Emergency Assistance Program provides all guests travelling before April 30, 2021 with coverage for emergency medical expenses during their stay,
including those related to COVID-19. To learn more about the COVID-19 Medical Assistance, visit our
Emergency Assistance Program section.

Best Rate Guarantee
If you find a lower price in the future for the same travel dates, you receives a Future Travel Credit for a value equal to the price difference applicable to your next booking. Valid for new individual land-only bookings booked on or after May 18th 2020, on the following resorts: Punta Cana, Dominican Republic; Cancun, Mexico; Ixtapa Pacific, Mexico; Sandpiper Bay, Florida, USA; Turkoise, Turks and Caicos; Michès Playa Esmeralda, Dominican Republic; Caravelle, Guadeloupe; Buccaneer’s Creek, Martinique; and Columbus Isle, Bahamas, and based on value as written on the sales contract. Claims can be done up to 15 days before departure. Only one claim per file. Must concern a stay identical in all criteria to the original reservation, including: same Club Med resort, same check-in and check-out dates, same category of room, same number and type of guests (adults and children of the same age), same currency,
same payment terms and same cancellation policy. Lower price quoted must be final, including any fees, taxes, or administration fees applied. Airfare, membership fees and extras are not covered by this guarantee. Guarantee does not apply to the following: group bookings, last minute deals, flash sales, privately contracted rates, rates only accessible by user and password or with promotional code, travel agent rates, referral reward rates, or friends and family rates. Guarantee refers to the total price of the stay and cannot refer to a partial price of any or all of the days it comprises. Future Travel Certificates must be used for travel completed within one year of the original date of travel and may be subject to restrictions. Club Med may withdraw this offer at any time and is not responsible for errors or omissions. Void where prohibited or restricted by law.

Are you offering any special promotions?
All our best offers can be found on our website dedicated to Travel Advisors:
http://traveladvisors.clubmed.com/

Resort Reopening Schedule

Club Med is currently following the decisions taken by international authorities and governments worldwide to enforce travel restrictions to prevent the spread of Coronavirus (COVID-19) along with the suspension of international flights by airlines, and has been working diligently to implement a phased reopening of our resorts with new hygiene measures to welcome you into a safe environment and create new Club Med memories. As of today, Club Med is happy to announce the reopening of the following resorts:
Club Med Columbus Isle in October 2022^

^this schedule can be subject to modifications as a result of governmental decisions regarding border closures or travel restrictions, air travel accessibility, or health & safety protocols.