Contact us: get in touch with Club Med
New booking, further questions, claims...
Need advice, additional information, would you like to book?
Mo.-Fr. from 9 AM to 6:30 PM, Sat. 10 AM to 5 PM
cmv.geneve@clubmed.comby email
get an answer by email from one of our Travel Experience Designers
An unforseen event covered by our optional AXA travel insurance Ecran Total during your stay?
Raise a claim easily and quickly online:
§ Prepare all the documents required by your insurance and complete the form.
§ After creating the complaint, you will receive a confirmation by e-mail
§ AXA will review all information provided, if everything is correct, you will receive the resolution of the complaint.
Other usefull information
To book your holidays
BOOK ONLINE
Booking on our website is available 24 hours a day and offers a quick and easy way to book your holiday. Go directly to your Club Med Resort from one of the destination pages or make a search by criteria to find your ideal destination.
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BOOK BY PHONE WITH OUR CALL CENTRE:
0844 855 966
If you are calling from abroad, please dial 0041.844.855.966.
Call centre opening times:
Monday to Friday: 9AM - 6:30PM
Saturday 10AM - 5PM
Calls charged at local rate from Switzerland
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PRE-DEPARTURE & EXISTING BOOKING ENQUIRIES
If you have made a booking and have a query relating to your holiday or wish to make an amendment to your booking, please contact our Geneva Agency:
0840.841.842
Please quote your booking reference, dates of departure, membership number and brief details of your query. A member of our Support Team will be glad to assist.
Please note that no enquiries about Post-Departure queries (after travel) will be processed using this contact, and only bookings made in Switzerland can be handled.
Feedback after your holidays / claims
We value your feedback as to how we can improve your experience of Club Med.
If you have a problem during your holiday, you are obliged to inform our local staff in Resort immediately, they will endeavour to put things right whilst you are on site.
If your complaint is not resolved locally, please complete a report form on site (“declaration”) with the reception desk, and follow this up in writing.
§ If you have suscribed the additionnal AXA travel insurance and would like to raise a claim with them, we have a dedicated access for Club Med guests here >
§ The dedicated Club Med claims portal is available here >
Please note:
§ your complaint must be received within 28 days of the completion of your holiday. Any complaint received after this period will not be accepted. Please have your membership and file numbers ready and quote these to enable us to process your complaint quickly and efficiently.
§ enquiries which are not relating to POST departure (after travel) will not be answered or processed using this portal or postal contact.
§ only complaints for bookings made in Switzerland will be responded to on the above details. If your holiday was not booked in Switzerland please contact the relevant Agent or Club Med Office in the country the booking was made.
Club Med has an obligation to acknowledge your complaint within 14 days, and to send a full reply to your complaint within 28 days. For more information please refer to our full terms and conditions.
If you wish to make "General comments" or "recommendations", please quote "no reply needed" to ensure that your feedback is forwarded to the relevant department or resort for future improvements.
